Every time one of our users emails our support desk with a common question which is not listed on our FAQ, we update it, so hopefully all of the common questions can be answered here immediately for you, without having to wait for support to get back to you.
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| How much does it cost
to use Move Home Online? |
We do not have any hidden charges, we will
inform you of all costs clearly before you
commit yourself. Our advert prices can be found
by clicking HERE.
If you decide to take one of our paid property
ads you will pay the fee and there will not
be any additional costs incurred by you unless
you specifically request some extra service
from us. Your advert will remain with us until
sold. |
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You are not responding to my emails, what can I do? |
We respond to emails very quickly here, but sometimes our customers spell their
email address wrongly, or are using an email address which is old and not working
any more.
If you have put up a property advert, you will have already received at least one,
and probably more emails from us, if you haven't then something is wrong. You could
have a spam filter on your email program, or with your ISP which is blocking our
emails, nevertheless it needs to be sorted out.
Please check your email address with us is correct by clicking the Contact Details
button on your advert editing screen and changing it to one you are certain which
works. Also you can use our contact page with an email address which you are sure
works, and we will always reply to that address. Your email address is very important,
as this is the way prospective purchasers will get in touch with you when they are
interested in your property, so make sure its working. |
| I have a property up
with you, how do I mark it as Under offer,
or change its status? |
Find your property on our system and click Edit Advert link at the top and log in. You will then see a status box,
from which you can select from SOLD, UNDER
OFFER etc. Just click save changes and all
will be done. You property details will
remain on our file, so if your property
comes back on the market, you can easily
return to our site and edit it again, or delete it. |
| How do I get my photos
on the web site? |
When you put up your
advert, you will have the opportunity to
send us your photographs directly across the internet, this is called uploading. Your photos must already
be in digital file format though (of type
Jpg). If you have a digital camera, we recommend you set it up on the lowest resolution (smallest photo), no more than 600x480 pixels would be ideal to speed up the uploading process. Our software will resize and sharpen up your photographs automatically when they are uploaded.
You will not need a scanner, just a way of getting the photographs from your camera to your computer. Usually this is done via USB cable.
Once your advert is up, you can add and remove photographs at will, so do not worry too much about getting it right first time.
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How do see how many people have viewed my advert. |
Go to your advert editing page and look in the visitor information box. The detail
view is the number of people who have viewed your advert in full. There is also
the date and time it was last viewed, you can also see the number of people who
have contacted you, and the details of when and who it was and what they said. |
| My advert says ADD
ROOM - but I don't really understand what
this means |
Some of our adverts will allow you to
add rooms to your advert. This means you
can add sections to your advert to further
describe your property. Each section will
allow you a Title, Dimensions, Description
(Unlimited) and Photograph. So, if you want,
you can create a tour of your home from
start to finish describing each room in
detail.
Rooms don't have to be rooms as such, a
room can be Front View, Side View, Garage,
Neighbourhood, Services, indeed anything
you want to describe about your property
and neighbourhood can be done inside a room
description. Try adding
some rooms and see what they do, you can
always delete them later if you don't need
them!
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| My property advert is not showing when I search for it |
Use the button
on your edit advert page which says "Make Advert Live" |
| When I search for my advert, its showing no photograph, or the wrong price. But when I click on it, the correct details are shown. |
Our search engines are updated regularly, however, if you happened to advertise your home with no photograph, and then you decide to upload one, you might find that it does not immediately appear on our search listings. If you wait a few days, you should find that your photo shows up perfectly.
The same goes for price changes. For our budget adverts you will have to wait for
changes, whereas our paid adverts give you this facility by clicking the "Refresh
Search Data" button. |
| How do I put more than
one photo up? |
On the Edit Advert page, you will see the organise photos button at the top of
your advert. By clicking this you will be shown all the photo slots and you can
then click the Add button to send us a photo.
You can put up many further photos if you have one of our premium adverts, by adding
rooms to your advert. This way you can have lots of photographs describing every
detail of your property.
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| Why can't I put links
into my advert? |
We prohibit the publishing
of Email addresses within your advertisement.
This is because there are people around
who will take these from our site and put
you on a mailing list, and you may receive
unsolicited mail as a result. If this happened
our site would also become a source of spam
for the internet and many companies would
come here to take the data, which would
compromise the performance of our site,
which we like to keep as fast as possible
for our bona-fide visitors.
For links to other web
sites, you can do this if you want to. There is a box on the edit
advert page which allows web site address to be inserted. If you do not have the
advert which supports this feature, you can always upgrade your advert. |
| I am putting in a price of 365.000 but it will not accept it! |
Our systems are programmed to only accept properties with a price above 1000. This is to stop you from getting inundated with enquiries because people think they are getting more of a bargain than they are.
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| What advert types do
you offer? |
Click
here to see what we offer. Our most
comprehensive adverts are our "Deluxe"
ads which allow you to put in each room
of your home at a time with a photograph
for each room, and also photos for the garden,
garage and outbuildings if required. Of
course the more elaborate the advert, the
higher the cost. But we believe our deluxe
ads are the best available on the web and
can even surpass the best estate agent details
if you put them in properly, so there's
still a substantial saving to be made by
using us in your property marketing portfolio. |
| Its all too complicated,
can you put up my ad for me? |
Yes, just email us the
property particulars from your estate agent,
or if you have no estate agent, email us
the text and photographs and we will put
them up for you. We can also take the details
from another web advert or web site if required.
To email us the ad and photos
send email our Support Team.
Please note, our cheaper adverts do not offer this option, so you would have to take up one of our premuim paid ads for this feature. Remember to let us know the type
of ad you want to take. |
| Why can't I contact
you via telephone? |
We try and run as competitive
a service as possible. If we have to maintain
telephone support then our operations would
be much more expensive, and so would our
property ads! Our policy is to reply to
all emails within 24 hours, usually its
a lot faster than that. This way we keep
our ad costs down. Remember, if you are unhappy with our service, we have a full 7 days no quibble money back guarantee, so rest assured we will help you all we can! |
| I have lost my password |
You do not need a password to access your advert, you only need to know your email
address.
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| When I try and upload
a photograph over my existing one, the site
still shows my old photo |
A lot of ISP's cache information, especially
images, and therefore if you change your image
on our site, it will often not show up for
you until some days later, however, you can
rest assured that all viewers visiting your
ad will see the latest photo. To check this
out, you can always try to refresh the page
on your browser, or if that doesn't work try
holding down ctrl and shift buttons and click
refresh - this should almost certainly show
your photo in its current form. We also have
Refresh Photo butons on the advert editing screen to assist with this problem,
use them and your photos will show up on that page at least! |
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I have changed my Price or photo, yet on the searches and other pages it shows
the old photo and / or old price. |
Our search engines are independant of your advert and need to be updated each time
you change major information which the search engines use to index your property.
You should therefore click the "Update Search Data" button when you make changes
to this information. |
| How secure is my information? |
The security of Move Home Online has been
taken very seriously. It is an extremely robust
system, which has been checked thoroughly
by our experts. We have never been
hacked into in any way, nor had our security system breeched. We do not give out your details
to anyone at any time. Even enquiries are
routed through our servers and no details
are passed on other than those you have specifically
requested that we give. |
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What are cookies and how do I set them up? |
Cookies are small files stored on your computer and used by our web site to keep
track of your property and allow you to edit it. If you want to have your property
stored on our web site, you will need to have cookies enabled by your browser (e.g.
Internet Explorer) in order for it all to work properly. Without cookies you will
not able to log in for example.
All browsers have settings you can adjust, but if you use Internet explorer, just
follow these instructions to get cookies working:
- Click the tools Menu
- Select Internet Options
- Select the Privacy Tab
- Move the Slider to Medium high
- Click OK
This should be all you need to do to get cookies working
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